BOOKING CONFIRMATION

All bookings are provisional until we confirm the booking via email. We may require a pre-order for your table. There will be a limit to your table 1hr 30mins for up to table for 6 and 2 hours for up to 10 people. 2.30 hours for more

DEPOSIT

Groups of 8 or more will be required to pay a deposit of £5 per person. This deposit will be deducted from the final bill amount. Any no-shows for group bookings may lose their deposit money.

GUEST NUMBERS

The restaurant can accommodate parties of up to 60 guests, although any larger parties will be accommodated but will require to book out the restaurant with additional costs.

CANCELLATION

Deposits are non-refundable should you cancel or move the date of a confirmed booking less than 24 hours prior to the booking.
Additionally, should you cancel a confirmed booking on the day, we serve the right to keep the deposit and charge fully for the chosen menu based on the number of guests anticipated. Charges apply to both lunch and dinner reservations.

MENUS AND DRINKS

Almost all of our dishes are prepared in our kitchens, where nuts are used. So any dish may contain nuts or traces of nuts. Kindly ask a member of staff if unsure or for any guidance. No personal food and drink items are to be brought inside the restaurant premises.

Management reserves the right to refuse alcoholic drinks to guests who are already in high spirits.

TIMINGS

For lunch bookings, access the menus is available from 1.00 pm until 4.30 pm, at which time we will start serving A Ala Carte Menu will be served from 4.30 pm. If specific timings are required for an event, the management must be informed of these in advance.

LOSS AND DAMAGE

We advise all guests, Please do not leave any personal belongings unattended at any time as management will not be liable or responsible for any loss, theft or damage to your personal belongings.

INVOICING AND ACCOUNTS

We accept all major credit cards and cheques with a valid cheque guarantee card.

GRATUITY AND VAT

Parties over eight guests attract a service charge of 10% which will be added to the final bill. All prices quoted include VAT.

OFFERS

In the event of unforeseen circumstances, the management reserves the right to alter, amend or foreclose the promotion without prior notice. On arrival, kindly confirm the same from the Bombay quay team.

We may change our published rates at any time, with or without notice. The standard rates may not be valid or restricted at certain times of the year.

From time to time, we may advertise and publish promotional prices and special offers, together with restrictions that will apply. Such offers are always subject to availability. The offers will only apply to certain limited days and may be withdrawn at any time with or without notice. The offers will not be available during public holidays or special days, for example, Christmas, Easter, Mother’s Day, etc.

RESTAURANT RULES

Kindly assist your children at all times during your visit to our restaurant. The management does not take any responsibility or liability for any accident that occurs with any unattended children during your visit to the restaurant.

We make every effort to have high chair availability for your visit; however, it is subject to demand, and at peak hours, we do not guarantee this unless you confirm this requirement at the time of booking.

ONLINE ORDERS/WEBSITE FEATURES:

PURPOSE/SERVICE
This site is intended to provide a simple and convenient service to our customers enabling them to see our menu and place orders with us online. By creating an account, which is free, customers can view and add items from previous orders

CHANGES

We always try and ensure all information given on the website is accurate, but it is subject to change without notice. It is not intended to give rise to any legally binding obligation and may not be considered to make any representation on any matter.

YOUR STATUS

By placing an order through this site, you confirm that:

You are legally capable of entering into binding contracts; and

You are at least 18 years old.

CUSTOMER RESPONSIBILITIES

When making an order via our website you must carefully check the order details prior to clicking the “Place Order” button.

PASSWORD/ACCOUNT SECURITY
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. “Name of the restaurant” is not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

HOW THE CONTRACT IS FORMED

After placing an online order, you will receive an auto-generated email message acknowledging your order. Subsequently you will receive another email either accepting or refusing the order at which point the contract between us is confirmed.

We will contact you should there be any issues with the order to do with but not limited to:

Availability of particular dishes/items

Specific requests you may have made

TIMING

All transactions are at our discretion. We reserve the right to decline any order and are not obligated to give any reason. In exceptional circumstances we may have to change the order details and/or timings for example if we are unable to supply a particular menu item. In this situation you will have the right to cancel the order and if you decide to do so will receive a full refund.

AMENDMENT & CANCELLATIONS OF ORDERS
You will not have any right to amend or cancel an order once accepted by us.